Terms of Service

1. Acceptance

By accessing or using the Tenor website and platform ("Services"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of services

Tenor provides an AI-powered store supervision platform that integrates with existing camera, POS, and time-clock systems to monitor and enforce operational standards across retail locations. Features include real-time detections, automated interventions, shift recaps, and fleet-wide dashboards.

3. Accounts & access

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate and complete information when creating an account or submitting a lead form.
• You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the Services, other accounts, or related systems.
• Reverse-engineer, decompile, or disassemble any part of the platform.
• Use the Services to monitor individuals in ways that violate applicable privacy or labor laws.
• Resell or sublicense the Services without our written consent.

5. Customer data & privacy

You retain ownership of all data you provide or generate through the Services ("Customer Data"). We process Customer Data solely to provide and improve the Services, as described in our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents to provide Customer Data to us, including compliance with applicable data protection and employee monitoring laws.

6. Intellectual property

All rights, title, and interest in the Tenor platform, website, branding, and technology remain with Tenor. These Terms do not grant you any rights to our trademarks or proprietary content. Feedback you provide may be used by us without obligation.

7. Service availability & SLA

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance when possible. Specific uptime commitments, if any, are outlined in your service agreement.

8. Limitation of liability

To the maximum extent permitted by law, Tenor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunity arising out of or related to your use of the Services. Our total aggregate liability shall not exceed the amounts paid by you to Tenor in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Tenor, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

10. Termination

Either party may terminate the service relationship with 30 days' written notice. We may suspend or terminate access immediately if you breach these Terms. Upon termination, your right to use the Services ceases, and we will delete your Customer Data within 90 days unless retention is required by law.

11. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. For Philippine customers, disputes may alternatively be resolved under Philippine law and jurisdiction where required by local regulation.

12. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by posting the revised terms on this page. Continued use of the Services after changes constitutes acceptance.

13. Contact

Questions about these Terms? Email us at legal@ontenor.com.